1. Introduction
Voltaire AI Solutions, a service of Voltaire Aviation LLC ("Company," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at voltairesvc.com ("Website") or use our services.
By accessing or using our Website or services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Website or use our services.
2. Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, and company name when you fill out forms, book a consultation, or contact us
- Business Information: Company size, industry, and business needs shared during consultations or intake forms
- Scheduling Information: Information you provide when booking appointments through our scheduling system (Calendly)
- Communications: Content of emails, messages, and other communications you send to us
- Payment Information: Billing details and payment information processed through our payment providers
Information Collected Automatically
- Device Information: Browser type, operating system, device type, and screen resolution
- Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs
- IP Address: Your Internet Protocol address and approximate geographic location
- Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar technologies (see Section 4)
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Respond to your inquiries and fulfill your requests
- Schedule and manage consultations and appointments
- Process transactions and send related information (invoices, confirmations)
- Send marketing and promotional communications (with your consent)
- Improve our Website, services, and user experience
- Analyze usage trends and measure the effectiveness of our marketing
- Protect against fraudulent, unauthorized, or illegal activity
- Comply with legal obligations
4. Cookies and Analytics
Our Website uses cookies and similar tracking technologies to collect and track information and improve our services.
Google Analytics
We use Google Analytics to analyze Website traffic and usage patterns. Google Analytics collects information such as how often users visit the Website, what pages they visit, and what other sites they used before coming to our Website. We use this information to improve our Website and services. Google Analytics collects only the IP address assigned to you on the date you visit our Website, rather than your name or other identifying information.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Essential Cookies
Some cookies are essential for the Website to function properly. These cannot be disabled.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. Note that some features of the Website may not function properly without cookies.
5. Third-Party Services
We use the following third-party services that may collect your information:
- Calendly: For scheduling appointments and consultations. Calendly's privacy policy governs data collected through their platform. Calendly Privacy Policy
- Stripe: For payment processing. Stripe's privacy policy governs payment data. Stripe Privacy Policy
- Google Analytics: For website analytics and performance measurement. Google Privacy Policy
We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal exceptions
- Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email or contacting us directly
- Portability: Request a copy of your data in a portable format
- Restriction: Request that we restrict processing of your data under certain circumstances
To exercise any of these rights, please contact us at info@voltaireai.co. We will respond to your request within 30 days.
8. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
- Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link
To make a CCPA request, contact us at info@voltaireai.co with the subject line "CCPA Request." We may need to verify your identity before processing your request.
9. International Users (GDPR)
If you are accessing our Website from the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, please note:
- Our legal basis for processing your information includes: your consent, performance of a contract, and our legitimate business interests
- Your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country
- You have the right to lodge a complaint with your local data protection authority
- You may request access, correction, deletion, restriction, portability, or object to processing of your data
For GDPR-related requests, contact us at info@voltaireai.co.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Client data: For the duration of our business relationship plus 7 years for legal and tax compliance
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: Aggregated data is retained indefinitely; individual data is retained for 26 months
- Communications: Business correspondence is retained for 3 years after last contact
When data is no longer needed, we securely delete or anonymize it.
11. Children's Privacy
Our Website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete that information. If you believe we may have collected information from a child under 18, please contact us at info@voltaireai.co.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Voltaire AI Solutions
Voltaire Aviation LLC
Email: info@voltaireai.co
Website: voltairesvc.com